When you are taking registration for an Event that has multiple activities, why not provide more information and more control to your guests as they register. It will save you a lot of time later with follow-up, and provide your guests with a more gratifying experience.

1. Options. Most event registration systems let guests sign up for the spa – but that’s about it. What treatment they get and when exactly is often left for onsite or an off-line conversation. Easier, is to provide all the option during the registration process. First, it saves you time. Second, it keeps all this information in a single place so you can send it to the resort in one email.

2. See who else is participating. How very Web 2.0! We know this doesn’t apply to every activity - which is why it’s an optional setting for each activity – but when I am signing up to a golf tee-time, or deciding which bus trip to go on – it would surely help me to choose if I could see who else had signed up. It will only hit you as a customer service issue later – when guests ask to switch activities to be with their friends – so why not let them manage it themselves upfront and save yourself that time.

3. Private Activities. Here is an exception to transparency. Do you ever have a private dinner that a few guests will be attending but that you do not want to be visible to everyone else? Making a dinner Private allows the administrator to choose discretely who can attend, but the dinner still shows up on personal schedules of those included.

This entry was posted on Monday, August 27th, 2007 at 6:07 pm and is filed under Corporate Meetings. You can follow any responses to this entry through the RSS 2.0 feed.